Delivery Policy (Shipping Policy)

Shipping Policy

Where we ship

We ship worldwide to Australia, USA, Canada, United Kingdom, EU countries (Germany, France, Italy, Spain, Netherlands, etc.), New Zealand, Japan, Singapore, and most other countries. Some items or destinations may not be eligible due to carrier restrictions or customs rules.

Processing time

Orders are processed within 2–3 business days after payment is confirmed. During peak periods or promotions, processing times may be slightly longer.

Delivery time

Estimated delivery times (after processing) via standard shipping:

  • Australia: 7–14 business days
  • USA / Canada: 7–14 business days
  • UK / EU: 7–14 business days
  • Rest of world: 10–20 business days

These are estimates only and are not guaranteed. International orders may experience delays due to customs processing, local carrier handling, or peak seasons.

Shipping costs

Shipping rates are calculated at checkout based on your delivery address and order weight. From time to time, we may offer free shipping above a certain order value (displayed clearly at checkout).

Order tracking

Once your order ships, you will receive a shipping confirmation email with tracking details where available. Please allow up to 48 hours for tracking information to update after shipping.

Customs & Import Duties

International customers are responsible for all customs duties, taxes, and fees imposed by their local government. We have no control over these charges and cannot predict what they might be.

Lost or stolen packages

If your tracking shows “delivered” but you did not receive your order, please first check with household members and neighbors. If the package is still missing, contact the carrier and then email us at support@lineforged.com so we can assist you with a claim or resolution.