Returns Policy

At Lineforged, we want you to be happy with your purchase. Because we produce and ship orders on demand, we only accept returns in the following cases:

• You received the wrong size compared to what you ordered.
• The product arrived defective or damaged.
• You received the wrong item.

We do not accept returns or exchanges for:

• Change of mind.
• Ordering the wrong size when the size guide was followed incorrectly.
• Normal wear and tear or damage caused by improper use or washing.

Return window

You must contact us within 30 days of delivery to request a return or replacement. Items must be unworn, unwashed, and in their original condition with tags/packaging where applicable.

How to request a return

1. Email us at support@lineforged.com with your order number, photos of the item, and a brief description of the issue.
2. Our team will review your request and confirm whether it is eligible for a return or replacement.
3. If approved, we will provide return instructions or confirm that a replacement will be sent.

Return shipping costs

If the return is due to our error (wrong size sent, wrong item, or a defective product), we will cover or reimburse reasonable return shipping costs or send a replacement without requiring a return, at our discretion. If the return is not approved under the conditions above, we may not be able to accept it or cover shipping.

Refunds and replacements

Once we receive and inspect your return (if a return is required), we will notify you via email. Approved refunds will be processed back to your original payment method. Processing times depend on your bank or card provider (typically 5–10 business days). In many cases, we may offer a replacement rather than a refund when the item is defective or incorrect.

Shipping Policy

Where we ship

We ship worldwide to Australia, USA, Canada, United Kingdom, EU countries (Germany, France, Italy, Spain, Netherlands, etc.), New Zealand, Japan, Singapore, and most other countries. Some items or destinations may not be eligible due to carrier restrictions or customs rules.

Processing time

Orders are processed within 2–3 business days after payment is confirmed. During peak periods or promotions, processing times may be slightly longer.

Delivery time

Estimated delivery times (after processing) via standard shipping:

• Australia: 7–14 business days
• USA/Canada: 7–14 business days
• UK/EU: 7–14 business days
• Rest of world: 10–20 business days

These are estimates only and are not guaranteed. International orders may experience delays due to customs processing, local carrier handling, or peak seasons.

Shipping costs

Shipping rates are calculated at checkout based on your delivery address and order weight. From time to time, we may offer free shipping above a certain order value (displayed clearly at checkout).

Order tracking

Once your order ships, you will receive a shipping confirmation email with tracking details where available. Please allow up to 48 hours for tracking information to update after shipping.

Customs & Import Duties

International customers are responsible for all customs duties, taxes, and fees imposed by their local government. We have no control over these charges and cannot predict what they might be.

Lost or stolen packages

If your tracking shows "delivered" but you did not receive your order, please first check with household members and neighbors. If the package is still missing, contact the carrier and then email us at support@lineforged.com so we can assist you with a claim or resolution.